Returns & Exchanges
The team at Cascade River Gear wants to make sure that you are 100%, over the top, super excited about your gear purchase! If for any reason you are not feeling all of these emotions please give us a call we will make it right! 800.223.RAFT (7238). You have 30 Days from the Date of Purchase to return your items for a full refund minus shipping charges. All returns received after 30 days will receive an in-store credit for the amount of the items returned.
Our return policy is as follows; should you decide you do not want the gear you ordered you will need to request a Return Authorization Number. Give us a call at 800.223.RAFT (7238) and one of our team members will take care of you; or you can email us at Raft@cascaderivergear.com. Include your order number, item you are returning, and reason then we will email you an RA#.
Send the package prepaid and insured to Cascade River Gear Attn: Returns 604 East 45th St.*Boise* ID* 83714. Write your RA# on the outside of the box too. We process all returns on Fridays and you will see a credit appear on your card within 5-7 business days depending on your financial institution. If your return is over 30 days from the Date of Purchase you will have an automatic in store credit.